You can cancel you order within 6 hours of placing the order via Whatsapp. You can
opt to cancel order by clicking the cancel order button in the Order confirmation
message

In case of returns/exchange, visit the returns section on the website or click here to
raise a return request for your order. You need to pack the product back in its original
packing (with tags) and handover the packet to our courier person. As soon as we have
it back in our warehouse, we will verify and issue a refund on the same accou nt details
used while making payment.

Please note that handling fee of INR 100 is charged for returns.
In addition, order placed during any sale (eg: BOGO) which includes free products
are not eligible for returns / exchanges.

We strive to deliver the best quality standards, however, in case you receive a
damaged / defective product, we should be notified within 24 hours of delivery. Also,
we request you to email us a photograph of the damaged / defective product on:
Instagram: @acousticmentiac
Whatsapp : +917389900252
Incase you fail to intimate about the same, return might not be processed

We try our best to deliver the right products within time, however, in a few rare cases if
you receive a different / wrong product, please visit the returns section on the website
or click here to raise a return request if you receive any wrong order

Return request needs to be raised within 7 days of the delivery date.

For return / exchange, the reverse pick up will be done in 2-3 days once the request is
placed. It takes 7-10 days for the product to arrive at our warehouse, post which it
undergoes a quality check. Once it passes the QC, the refund for return or the requ est
for exchange will be initiated within 72 hours. Once the product is dispatched, it will
take 7-10 working days to reach you. For further assistance please get us in touch:
Instagram: @acousticmentiac
Whatsapp : +917389900252

orders including any free products received during promotional events/offers are not
eligible for returns / exchanges

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is
done, after which it undergoes a quality check. Once it passes the QC, the refund for
return or the exchange request will be initiated within 72 hours.
Please note if any promotional/coupon code is redeemed during a purchase, the full
amount will be refunded as store credit. In case of a non-promotional purchase, the full
amount will be credited to the bank account

In case of orders placed with discount is returned, the discount will be waived of and
the products will be billed on MRP. The balance amount will be refunded as store
credit.

For prepaid orders, the mode of refund depends on the mode of payment for the order.
The amount would be credited to your account within 2-3 working days. If not, please
get in touch with your respective bank.

Please note if any promotional/coupon code is redeemed during a purchase, the full
amount will be refunded as store credit. In case of a non-promotional purchase, the full
amount will be credited to the bank account

Once the product(s) reaches us and passes the QC, refund in the form of store credit
will be sent to the registered E-mail and WhatsApp number.

For further information on your returned order, you may log into your account or reach
us at:
Instagram: @acousticmentiac
Whatsapp : +917389900252