1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer
reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that
order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual
clothing item.

2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company
address. Reverse Pick Up is subject to the availability of the service in your area pin code.

3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact
number.

4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund
would not be provided.

5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK
TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.

7. Reward points or store credits are not refundable; and are only redeemable on our store.

8. Shipping Charges are Non-Refundable

9. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e @acousticmentiac in or chat with us on whatsapp: +917389900252. We are available Monday- Sunday between 10 am – 7 pm. All pending queries will be solved on priority the next day.

10. Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

11. To maintain strict hygiene standards of our products. ACOUSTIC MENTIAC may, at its discretion and without prior notice, change the
products or categories to which this policy would apply.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns. 

SELF-SHIPPING OF ORDERS FOR RETURNS:

• In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

ACOUSTIC MENTIAC WAREHOUSE

G-10 Hanuman Nagar, Gole ka mandir, Gwalior, Madhya Pradesh 474005

• Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is
mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the
product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of store
credit (gift card) in case of COD.

PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted
at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier
service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.